spamCle@ner.org > FAQ Below are the most Frequently Asked Questions. If you have any other query, feel free to use that contact form. How to use spamCle@ner.org ? spamCle@ner.org helps you to analyse and report your spams to ISP / hosting companies abuse departments in an anonymously way, but still allows to establish a contact between you and these companies with its webmail and possibility to receive, sent or reply to any messages. However, you are asked to follow-up your reports, that means to take the time to reply to any inquiry you could receive from an abuse department or to rate its work (see below). Therefore, it is useless to try to report as much spams as possible, but to only report few dozens on a daily basis so you'll keep enough time and energy for the follow-up stuff. spamCle@ner.org gives you all you need for that, including email notifications for any new incoming message. What is the Users Rating ? Each user can rate the work of the ISP or hosting company abuse department where the spam report was sent to. Ratings have three states : those who care about spam reports, those who seem to do their best to avoid them (ie you may be surprised to discover that there are quite a lot of big ISPs that will bounce back your reports because they filter their abuse@ emails with SpamAssassin !), and those who are a bit too much spammers friendly. All ratings are shared among users and are displayed during each spam analysis. Therefore, even before sending your spam report you might get an idea about how (if ever) your complaint will be processed. Can I forward my spams to spamCle@ner.org using a third-party tool/software/script so that they will be parsed and automatically reported without login to my account ? No you can't, this would be against the TOS ! Such tools would be easily detected and your account would be immediately closed without any appeal. Every users must login to their account and parse their spams, check the report and select the abuse/contact email where to send it. spamcle@ner gives you everything you need to make your reportings as easy as possible and also displays some helpful stats so that you can choose the best recipient. Don't expect spamCle@ner to fight spams alone, your help is also needed ! Only spamcleaner.net users can forward their spams to the service, however they too must login and select the recipient of the report. Sending blind reports would be totally useless, mostly inaccurate or irrelevant and would damage the credibility of the service. Is there any spamCle@ner "blacklist" ? spamCle@ner.org doesn't offer any blacklist (DNSBL) service. All data are based on users reports and therefore couldn't really be considered as fully reliable for a DNSBL. Reports are only based on the sender IP address ? Can't they be also based on links/URLs found in the body of spams ? For many spams, sending reports to companies hosting the spam-advertised URLs/links is mostly useless. More and more spammers are using IP rotation mechanisms that make such a report worthless. Detecting those tricks is easy, but would require to send over 100 reports in the worst case. For more info, you can read this article (in French) that will help you to understand that problem. Is spam reporting really anonymous ? A unique @spamcleaner.org address is created for each report you send. It allows you to receive messages and to reply to them without using your real email address. Your email is only used during the sign-up and login process and also to receive notifications for any new incoming message. Is spamCle@ner.org free ? The service is completely free. It is sponsored by its big sister, spamCle@ner.net, an external antispam service (ASP).